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SOC Engineer

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SOC Engineer

  • Location:

    City of London

  • Job type:

    Permanent

  • Salary:

    £30,000/yr - £40,000/yr

  • Contact:

    Jacob Collen

  • Contact email:

    j.collen@lockemccloud.com

  • Contact phone:

    0203 854 2230

  • Published:

    about 1 month ago

  • Expiry date:

    2024-05-25

SOC Engineer – London Hybrid - £30,000 - £40,000 + Bonus + Benefits

Locke & McCloud are looking for an experienced SOC Engineer to join our client, a leading security provider looking to grow their Cyber Security team. In this role, you will play a crucial role in providing second-line technical support and serving as an escalation point for our First Line support team. The ideal candidate will thrive in a fast-paced environment, possess excellent communication and problem-solving skills, and have a strong understanding of F5 products and network security technologies.

Main Responsibilities:

  • second-line technical support for F5 products, including BIG-IP, ASM, APM, and DNS Load Balancer.

  • monitor F5 infrastructure to identify and address potential issues before they escalate.

  • with customers and stakeholders to resolve complex technical issues and provide guidance on best practices.

  • and maintain technical documentation, including user guides, FAQs, and knowledge articles.

  • in incident management and problem resolution activities, including conducting root cause analyses.

  • closely with internal teams to ensure a high level of service delivery and customer satisfaction.

  • remote support and assistance with change management for our client base on a 24x7 basis as required.

  • and monitor call queues to ensure adherence to customer SLAs.

  • as a proactive Technical Account Manager for large corporate clients, serving as a single point of contact for issue escalation.

To be considered for this role, you should have:

  • experience providing second-line technical support for F5 products, including BIG-IP, ASM, APM, and DNS Load Balancer.

  • track record of providing remote support and change management assistance to clients on a 24x7 basis.

  • working knowledge of at least one other security product among Check Point, Zscaler, Netskope, Fortinet, Pulse Secure, or Palo Alto.

  • understanding of networking technologies, including LAN/WAN, routing, switching, IP sub-netting, and the 7-layer OSI model and associated protocols.

  • experience in an IT service role, with a focus on supporting and troubleshooting network security environments.

  • troubleshooting and problem-solving skills.

  • and effective communication skills, both verbal and written.

  • to work well as part of a team or independently with minimal supervision.

Our client offers a great working environment with various progression plans to suite your career goals, in addition to a generous benefits package including a 10% bonus, family private healthcare, a generous pension scheme, 25 days of annual leave, share options, flexible working options, and more.

If this role is of interest, please apply or reach out to Jacob – 07893921057 /j.collen@lockemccloud.com

Locke & McCloud are the UK’s leading cyber security & information security staffing company – through having a sole focus on the cyber & information security space we have been able to foster solid relationships with some of the UK’s most exciting cyber security consultancies & end users. Our focus on the information security space allows us to be able to help you find the most exciting.